A British Airways social media employee caused quite a stir online.
Many branded a response to a disgruntled as rude.
The airline worker had a very witty reply to the customer who tried to shame the airline for delaying her flight because of a failed passport signature.
Taking to Twitter, the customer tried to publicly shame BA for being refused entry onto a plane because her passport wasn’t signed.
They wrote: “FFS @britishairways flight is 25 minutes late because the first officer was stuck in the traffic to the airport.
“Despite that, gate staff refused to let me on the flight because my passport wasn’t signed. So instead we held up the queue for another 5 minutes while I practised my signature.”
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The passenger went on to explain that she hadn’t realised a certain page required a signature and didn’t understand why the flight had to wait for a signature.
Instead of an apology, the airline responded with on Twitter in a tweet.
According to news.com.au , the deleted post read: There are times when we have to accept responsibility for our own actions. If you’d signed your passport when you received it, this wouldn’t have become an issue. Angela.”
The airline’s response received a mix of celebration and criticism – with some applauding the BA worker, while others dubbed it as the “rudest customer service” ever.
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One wrote: “Angela @British_Airways deserves a raise.”
Another added: “Well, that told you! As a cabin crew member myself, I love that Angela is standing up for her crew!”
But others agreed the tweet was a poor handling of a complaint.
One said: “Wow. That’s an awful apology.”
And another wrote: “Goodness This is about the rudest customer service response I have ever seen.”
Daily Star Online has approached British Airways for comment.
- British Airways
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