Coronavirus flights: What are major airlines’ rebooking & cancellation policies? Full list

Coronavirus has thrown the holiday plans of many into chaos as the deadly virus sweeps the globe. There are current 212, 616 confirmed cases in the world and a total of 8, 727 deaths so far. Coronavirus has proven a nightmare for those with flights booked as the UK government warns against all but essential travel outside the UK for 30 days.


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Travellers are being forced to rearrange their holidays, whether that’s cancelling flights (if they haven’t already been axed) or rebooking.

Each airline has their own policy on how customers should proceed, from easyJet and Ryanair to British Airways and Virgin Atlantic.

Travel app Omio has rounded up airline policies as a resource for anyone who had previously booked travel or may be trying to travel home.

Boris Radke, Director Corporate Affairs at Omio, said of the current situation: “Right now, restrictions across many countries mean for most people and with only a few exceptions, it’s not possible to travel, nor is it sensible to. However we fundamentally believe in people’s desire to get back on the move as soon as it’s safe to do so; when that happens, we want to be there to support their needs.”

Here is Omio’s list of rebooking and cancellation policies for major airlines:

Aer Lingus

Aer Lingus is currently waiving our change fees across all fare types and in all markets.

You may re-book to another day of travel by using the Manage Trip section. Please note the departure destination cannot be changed online.

If your flight is cancelled you can apply for a refund you can switch the date or destination of your journey.

Air Canada

Air Canada has implemented a goodwill policy that applies to flights to, from or via certain countries listed at this link. For other destinations, normal fare rules, including change policies, apply.

Air France

Users can postpone their trips (if booking was done before 31 March + flight planned until 31 May) without fees. If flight is after 31 May, then possible to get a voucher for the full amount.


All passengers who purchased a ticket issued by 3 April for a flight departing from 23 February to 31 May can request the following by 31 May:

To change your booking for another trip taking place by 31 December

A refund with a voucher of equal value to the ticket purchased, valid for one year, to fly to any destination offered by Alitalia.

All passengers in possession of an Alitalia (055) ticket whose flight has been cancelled can request the following by 31 May:

To change your booking for another trip taking place by 31 December

A voucher of equal value to the ticket purchased, valid for one year, to fly to any destination serviced by Alitalia.

A refund of the price of the ticket or of the remaining value of the part of the trip which has not yet been completed.

American Airlines

No Change Fees For All Tickets Purchased Between March 1-31, 2020.

British Airways

If your BA flight is cancelled and you have booked via British Airways – they will rebook or refund you for your ticket via Manage My Booking. They recommend you go first to as this is the quickest and easiest way to make changes to your booking.

If you have booked via a travel agent, contact them directly to discuss further arrangements for your booking. 

BA are enabling customers to change their destination, date of travel, or both for free, on all new bookings made from Tuesday 3 March to Sunday 31 May 2020, as well as any existing bookings that depart up to Sunday 31 May 2020.

Delta Airlines

Delta is broadly waiving change fees for travel impacted by coronavirus. That means all travel departing in March or April 2020, as well as all tickets purchased in March 2020.

For flights May 1, 2020 or later, please continue to check back as the situation evolves.


Change fees waived until further notice.

The airline said: “Please be assured if your flight is cancelled, you will be contacted by us there is therefore no need to contact us.

“If a country changes their travel advice there will be a short delay in our flights being cancelled and following that rescue flights will be published. On average this is around 12hours during which time our operations team are working to understand the restriction and the impact it will have on our flight programme. As soon as they have done this the revised flight programme the affected customers will be contacted via email and SMS to alert them.”


For those prohibited from travel due to travel restrictions as well as impacted by cancellation and suspensions (not including Iran the policy is:

Ticketed to travel until May 31

Rebook permitted until June 30

Reroute permitted until June 30 to selected Emirates destinations only. Applicable fare difference if any would apply.

Travel Vouchers for ticketed value.

Refund of unutilised tickets.


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For passengers whose tickets were issued in the UAE on or before March 5, 2020 and who have been instructed or instructed by the authorities not to leave the UAE until further notice, flights departing by April 15, 2020 can do so without a standard change fee be rebooked.

Only one change is allowed, and standard fees apply for further changes. A route change or new booking is only possible if there are no travel restrictions for the intended travel destination.

Passengers can also request cancellation. In this case there is no fee for the reimbursement of the unused part of a ticket.


Free rebooking possibility for new bookings until 31 March 2020. As of now and until 31 March 2020, Eurowings passengers can rebook newly booked flights once free of charge. Thus, passengers can rebook to a new date within the travel period until 31 December 2020 without any rebooking fee.

Free rebooking until 31 December 2020 for already booked flights with departure date until 30 April 2020. The goodwill regulation for existing bookings applies to all flights with a departure date up to 30 April 2020. Passengers can rebook once to a new date within the travel period up to 31 December 2020 without any rebooking fee.


Possibility to rebook existing bookings:

The new waiver policy for existing bookings applies worldwide for tickets purchased before 5 March with a travel date up to 30 April 2020. Passengers can rebook to a new date up to 31 December 2020 without any rebooking fee – regardless of condition of the original booking fare purchased.

General rebooking option for future bookings:

With immediate effect and until 31 March 2020, the Lufthansa Group airlines will waive the rebooking fees for all newly booked flights worldwide and offer a one-time rebooking – regardless of condition of the original booking fare purchased. Passengers can in future rebook to a new travel date until 31 December 2020 without rebooking fees.

Applicable for both waiver policies: The departure and destination airports must be identical. If the original fare is no longer available, the corresponding difference must be paid. The rebooking must be made before the original travel date.


If your flight is cancelled, then Ryanair will inform customers who can get full refund for free (or modify).

The flight change fee has been removed for April flights.

Virgin Atlantic

No change fee for new bookings including reward flights made in March 2020 for travel up until September 30 2020.

Flexible policy to waive the flight change fee for bookings made from March 4 – March 31 2020.


Offering change of flight dates of all the bookings which include flights between April 13-30 2020.

The date change will be completely free (only the fare difference will be paid, if applicable).

The passenger/agency can change the flight to travel on any other available flight operated by Vueling on the same route.

Valid for all fares and flights operated by Vueling.

Please note that only one date change is allowed per flight in the booking (except for the TimeFlex fare which allows unlimited changes). It is only possible to change the date if none of the flights in the booking have been taken.


Passengers with bookings affected by cancellations are automatically informed (in most cases at least 14 days prior to their original date of travel) and reaccommodated on an alternative route.

Customers who have booked directly on or via the airline’s mobile app will receive an email notification establishing common rules on compensation and assistance to passengers in the event of cancellation of flights.

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