The budget airline and tour operator originally said it was planning to restart its flights on June 17. However, this has since changed due to continuing Foreign and Commonwealth Office (FCO) advice against all but essential travel. The FCO advice previously stated that the travel warning will be in place “indefinitely”.
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Today, the airline and operator said that it will instead be restarting flights and holidays in July to ensure the safety and health of its customers and colleagues.
A spokesperson said: “In view of the ongoing travel restrictions caused by the Covid-19 pandemic, we have taken the decision to recommence our flights and holidays programme on July 1.
“The health and safety of our customers and colleagues is our absolute priority, and we are continuing to monitor the situation very closely.
“Like all other airlines and tour operators, the restrictions caused by the Covid-19 pandemic have impacted us.
“With aircraft grounded, our focus has been on looking after customers whose flights and holidays have been affected, and we are very proud to have been recognised as the best airline and best tour operator in the UK for how we have been treating customers in response to the pandemic, according to a major investigative survey by MoneySavingExpert.com (MSE).
“Our teams have been working around the clock to look after customers and independent travel agents, and we can assure everyone affected by today’s announcement that they will receive the same level of service.”
For those with flights and holidays before July, Jet2 has said that they do not need to contact them directly.
The airline spokesperson continued: “Customers who were due to travel before July 1 do not need to contact us.
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“We are continuing to proactively contact customers to discuss their options, one of which is rebooking their holiday to a later date.
“We know just how important holidays are to our customers, and how much they give customers something to look forward to, particularly after a difficult time such as this.
“If a customer has a booking that is due to depart on or after July 1, the booking is subject to our normal terms and conditions.”
Those with flights before July 1 are entitled to a full cash refund under current EU law.
But for those who want to amend their plans rather than get a refund, they can do so on Jet2’s website.
The airline is also offering refund credit notes.
But according to Jet2’s cancellation policy, if you choose to cancel your flight of your own accord the airline will “not provide any refund”.
Jet2 said that they are in the process of implementing safety measures so that customers travelling in the future with the company can be assured that they are safe.
The spokesperson concluded: “We have said throughout that the sun will shine again and when it does, we will be there to take customers away on their well-deserved holidays.
“As well as taking them away for their much-needed holidays, customers can be assured that we will be implementing measures, in consultation with the relevant authorities, to ensure the safety and well-being of everybody onboard.
We will announce further details on this in due course.”
Today, Home Secretary Priti Patel will be making an announcement about the UK’s 14-day quarantine rules for anyone arriving in the country from abroad.
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