Ryanair issues promising update for holidaymakers still waiting for refunds

Ryanair has said it is “making rapid progress” in the refund process for customers who faced cancelled flights as a result of the coronavirus pandemic. While some holidaymakers with plans spanning March and half of April have already received their money back, many are still waiting.

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The good news is, according to the Centre for Aviation (CAPA), the airline plans to have 90 percent of all coronavirus related refunds complete by the end of July.

At the end of June, around 50 percent of the refund claims for April had been cleared.

Ryanair has since confirmed that by July 15, all refunds for customers due to fly in April will be issued.

Then, by the end of July, it anticipates all May refunds will be cleared along with the majority of those claims made for June.

 

“We are pleased to have made such significant progress over the month of June in eliminating the backlog of cash refunds due to the COVID-19 flight cancellations,” said Ryanair CEO Eddie Wilson.

“We will continue to process these cash refunds as fast as we can, and would encourage any customers who haven’t yet requested a cash refund, to do so with our customer service team and we will process their request as quickly as possible.”

The refund figures also include passengers who accepted travel vouchers or chose to move their flights to a later date.

Ryanair resumed flights from July 1, currently operating around 1,000 flights per day.

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Destinations currently being served include multiple airports in Spain, France, Italy, Portugal, Germany and Ireland, amongst others.

At the time of writing the Irish-carrier is flying out of 20 UK airports.

Ryanair bosses have stated the airline will further bolster this offering in the coming months.

However, the inflight experience has seen an overhaul in the wake of the pandemic.

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New health and hygiene measures have been put in place to ensure the safety of passengers and crew alike.

This includes the mandatory wearing of face masks or covering at all times when onboard.

Passengers are being asked to check-in online, use self-service bag drops for hold luggage, and avoid queueing for the flight.

“Please don’t queue at the boarding gate as priority passengers will be boarded first. And there should be no dwelling in the boarding stairwells or air bridges,” states the airline’s new safety video.

Queuing for toilets will also be prohibited onboard although toilet access will be made available to individual passengers upon request.

Passengers are also asked to maintain good hand hygiene with frequent washing with soap and water, and use of hand sanitiser.

It adds: “Be assured that all Ryanair aircraft are professionally cleaned and disinfected on a daily basis which is effective for more than 24 hours.”

“After four months, it is time to get Europe flying again so we can reunite friends and families, allow people to return to work, and restart Europe’s tourism industry, which provides so many millions of jobs,” said Mr Wilson.

“Ryanair will work closely with public health authorities to ensure that these flights comply, where possible, with effective measures to limit the spread of COVID-19.”

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