TUI stores closed at the outset of the coronavirus pandemic, as countries rapidly closed their borders in response to the deadly disease. The agency recently revealed a 10-point planned response to COVID-19, which sets out a roadmap to their eventual opening.
When are TUI stores reopening?
TUI services will remain shut for the time being, as people may not fully emerge from lockdown measures for some time.
While the Prime Minister has permitted “unlimited” exercise, the rules only apply in England and don’t allow holidays as of yet.
As, such, TUI has no estimate as to when it will return to operation, either in-store or hotels.
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However, they have introduced a 10-point plan on how they intend to operate holidays when they do eventually reopen.
Their plan forms part of a “more comprehensive package” which cover all sides of TUI’s business.
The package will apply to flights, transfers, hotel stays and retail, meaning their stores.
Here is TUI’s 10-step plan:
1. Online check-in: TUI will ask holidaymakers to check-in contactless online or via their phones.
2. Social distancing: Employees will have to keep 1.5 metres away from each other and guests in public settings such as gyms, corridors and restaurants.
3. Personnel: Staff will work in select teams, allowing for appropriate contact tracing if cases arise.
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4. Restaurant: TUI will limit restaurant capacity “significantly”, and tables will sit 1.5 metres apart.
5. Opening hours: Restaurants and hotels will extend their opening hours to provide sufficient space for guests.
6. Entertainment and activities: Sports, entertainment and events will only take place with few participants and limited contact. TUI will adapt its spa offer and childcare will reflect standards of guests’ countries of origin and host country rules.
Hygiene and disinfection
7. Disinfectant expansion: TUI will “significantly increase” dispensers to ensure employees and guests can disinfect their hands at “important contact points”.
8. Room cleaning: “Extensive” cleaning practices will ensure rigorous protection against COVID-19. TUI said it will thoroughly deep clean rooms before guests arrive, and during a changeover. The most frequently used areas and items will receive particular attention.
9. Self-service restriction: TUI will offer self-service “at a minimum”, and food or drinks served to staff with protective masks where possible.
Extensive training programme
10. Training from independent auditors: TUI said it will train all of its employees in their hotels, with the first training documents available this week.
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